All of our providers comply with local legislation and applicable health recommendations regarding protective material and safety to help avoid the spread of Covid-19.

FAQs

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Dubai with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

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If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2,5 hours before your flight. It takes between 20 minutes and 1 hour to get to Dubai Airport from your hotel, depending on the location and if you travel during rush hour.
P - What pick up time should I choose?

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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

8.962025316 316 reviews

5 out of 316 reviews

24/Apr/2019

Howard

Owings Mills. Md, United States Minor Outlying Islands

Could not find driver Had to use Uber. Had not contact phone number

In your confirmation e-mail is provided our local team's contact. Is very important to enjoy the service to follow instructions explained in your confirmation e-mail.

12/Mar/2020

Yasmina Ureba Vidal

Conil De La Frontera , Spain

Estuvimos 33 min exactos esperando al conductor. Llegó sin dar explicaciones y sin ningún cartel con identificación ni con nombre del proveedor ni con mi nombre.

We were exactly 33 min waiting for the driver. It arrived without explaining and without any sign with identification or with the name of the provider or my name.

Hemos comprobado que modificaste la hora de recogida fuera de plazo por lo que el proveedor no pudo comprobar la solicitud con suficiente antelación. Translate this opinion into English.

We have verified that you modified the collection time after the deadline, so the supplier could not verify the request in advance. Opinion translated. Show original.

I travelled with my partner

29/Feb/2020

Lourival Oliveira Neto

Aracaju , Brazil

Muito bom parabéns tudo certo o motorista muito atencioso e no horário combinado com o nome escrito Translate this opinion into English.

Very good congratulations all right the driver very attentive and at the time agreed with the written name Opinion translated. Show original.

I travelled with my partner

22/Feb/2020

Robinson Justo

Sorocaba, Brazil

Depois de uma má experiência na primeira viagem ; aeroporto hotel, nesse transfer foi tudo bem Translate this opinion into English.

After a bad experience on the first trip; airport hotel, this transfer went well Opinion translated. Show original.

I travelled with friends

21/Feb/2020

Robinson Justo

Sorocaba, Brazil

O motorista nos contactou perguntando por nós, pelo WhatsApp, era antes do horário programado para nós pegar , ainda estávamos pegando as bagagens , pouco tempo depois saímos , ele não estava nos esperando com cartaz com nome , enviei recado pelo WhatsApp e ele disse que estava do lado de fora , saímos , ele estava fora mas em outro lugar , fomos até lá , ele não estava mais , tinha entrado e ao invés de vir nos encontrar fez a gente voltar e entrar para procurá- lo por uma foto.Corre demais

The driver contacted us asking for us, via WhatsApp, it was before the scheduled time for us to pick up, we were still picking up the luggage, shortly after we left, he was not waiting for us with a name sign, I sent a message via WhatsApp and he said he was outside, we left, he was out but in another place, we went there, he was gone, he had come in and instead of coming to find us he made us go back and come in to look for him for a photo.

Como indicado no momento da reserva, você deve indicar a hora do pouso, não a hora que você quer ser pego. Por outro lado, o voo foi antecipado em mais de 20 minutos. Pedimos desculpa se houve algum problema no encontro com o motorista. Translate this opinion into English.

As stated at the time of booking, you must indicate the time of landing, not the time you want to be picked up. On the other hand, the flight was anticipated by more than 20 minutes. We are sorry if there was a problem with the driver. Opinion translated. Show original.

I travelled with friends

Show all the reviews

	4 passenger vehicle	US$ 42.50
	8 passenger minivan	US$ 83