The use of masks is obligatory. Masks will be given to those clients who do not have their own.
Alcohol gel will be available before, during, and after the service.
All those running the service (guide, driver etc...) will wear a mask throughout its duration.

All those running the service (guide, driver etc...) will wear gloves throughout its duration.
Handing out of printed material such as maps or brochures will be avoided.
It is mandatory to present a complete vaccination certificate. The vaccine must be accepted in the country of activity.
The transport used will be disinfected before and after each service and deep-cleaned every 24 hours.
The capacity of all means of transport will be reduced to 50% of their maximum capacity.
At monuments, museums and attractions, the maximum permitted capacity will be a 50% of the total maximum capacity.
Showing your voucher on your phone will be enough, and it is not necessary to print anything.
The temperature of all attendees will be taken, and admission will be denied to those with a temperature of more than 37 degrees Celsius (99 Fahrenheit).
Alcoholic drinks are not available.

FAQs

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Dubai with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2,5 hours before your flight. It takes between 20 minutes and 1 hour to get to Dubai Airport from your hotel, depending on the location and if you travel during rush hour.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

9 / 10

8.962566844

374 reviews | 5,132 travellers

5 out of 374 reviews

04 / 24 / 2019

Howard

Owings Mills. Md, United States Minor Outlying Islands

Could not find driver Had to use Uber. Had not contact phone number

In your confirmation e-mail is provided our local team's contact. Is very important to enjoy the service to follow instructions explained in your confirmation e-mail.

11 / 27 / 2021

Antonio

L' Espluga De Francoli ( Tarrago, Spain

El servicio y el chófer puntualisimo, amable y profesional. Translate this opinion into English.

The service and the driver are very punctual, friendly and professional. Opinion translated. Show original.

I travelled with my partner

11 / 27 / 2021

Jilani

Viry-châtillon, France

Parfait Translate this opinion into English.

Perfect Opinion translated. Show original.

I travelled with small children

11 / 20 / 2021

Monica Limmois

Genève , Switzerland

Tout a été parfait. Le professionnalisme du chauffeur le confort de la voiture sans oublier la prise en charge à l'heure pour l'aéroport. Je ne peux que conseiller vos services. A renouveler une prochaine fois. Translate this opinion into English.

Everything has been perfect. The professionalism of the driver the comfort of the car without forgetting the pick-up on time for the airport. I can only advise your services. To be repeated next time. Opinion translated. Show original.

I travelled with friends

11 / 11 / 2021

Monica

Genève , Switzerland

Nous n'avons pas trouvé la personne qui devait nous accueillir à l'aéroport nous avons dû chercher pendant plus de 1h demandé à plusieurs personnes de nous aider pour enfin trouvé quelqu'un qui lui téléphone car nous ne parlons pas anglais et semble-t-il qu'il était au parking sous-terrain. Par contre le chauffeur a été excellent nous a très bien conduit à notre hôtel t dans un très bon véhicule

Nous avons confirmé qu'une personne vous attendait dans le hall à l'heure convenue. Nous sommes désolés que vous ne l'ayez pas rencontrée et que vous n'ayez pas pu appeler le téléphone d'urgence à temps. Nous continuerons à travailler pour réduire au minimum ce type d'incidents.

I travelled with friends

Show all the reviews

	4 passenger vehicle	US$ 42.50
	8 passenger minivan	US$ 83